Delete Your ZuluSnap Account

Last updated: 30 October 2026

This page explains how to request deletion of a ZuluSnap account and the associated cloud save. It applies to accounts created with Google Sign-In in versions of ZuluSnap where optional account and cloud-save features are enabled. Playing as a guest does not create a ZuluSnap account.

How to request account deletion

To request deletion, email zulusnap@outlook.com with the subject ZuluSnap account deletion request.

1. Send the request from, or tell us, the email address associated with the Google account you use to sign in to ZuluSnap.
2. State that you want your ZuluSnap account and associated cloud data deleted.
3. If you can access it, include your ZuluSnap/Firebase user ID (UID). This is optional; never send your Google password, payment-card details or authentication codes.

We may ask for reasonable additional information to verify that you control the account before deleting it. You do not need to keep the app installed to make a request.

What will be deleted

After we verify and complete your request, we will delete the ZuluSnap account data under our control, including:

• The Firebase Authentication account used to sign in, including its account identifier (UID) and associated sign-in email address.
• The cloud save associated with that account in Firebase Cloud Firestore, including saved level and score, completed-level progress and streak statistics.
• Any gem balance, level unlocks, settings or other gameplay information associated with the account, if those items are synchronized to the cloud in the version you used.
• Other account-linked information held by ZuluSnap that is not required to be retained for a lawful purpose.

Deleting a ZuluSnap account does not delete your Google account. It also does not automatically delete records held independently by Google Play, RevenueCat or payment providers.

What may be retained

Google Play and payment providers may retain purchase, refund, tax, accounting, fraud-prevention and transaction records under their own policies and legal obligations. RevenueCat may also retain limited transaction or technical records as required to provide its services or meet legal obligations. These records are controlled by the relevant provider and are not deleted by deleting your ZuluSnap account.

We may retain a limited record of your deletion request where necessary to document that it was handled, protect against fraud or meet legal obligations. We will not keep account-linked gameplay data longer than necessary after the deletion is completed, unless a lawful retention reason applies.

How long deletion takes

We aim to complete verified deletion requests within 30 days. If we need more information to verify the request or cannot complete it within that period, we will contact you at the email address you provided and explain the next steps. Any records retained for legal or payment-related reasons will be kept only for the period required by the relevant law or provider retention policy.

Guest players and local game data

If you play without signing in, no ZuluSnap account or cloud-save profile is created. To remove locally stored game progress from an Android device, open Android Settings > Apps > ZuluSnap > Storage & cache > Clear storage or Clear data, or uninstall the app. Menu names may differ by device. Device backups are controlled by your Android and Google backup settings.

Contact

For account deletion requests or questions about this process, contact zulusnap@outlook.com.